Privacy Policy

1. Introduction

DOCASK ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document analysis platform.

2. Information We Collect

We collect information that you provide directly to us:

• Account Information: Name, email address, and password when you register
• Documents: Files you upload for analysis
• Usage Data: Queries, chat history, and interactions with the service
• Payment Information: Billing details when purchasing credits or subscriptions

We automatically collect certain information:

• IP address and device information
• Browser type and operating system
• Usage patterns and feature interactions
• Error logs and performance data

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our services
• Process your documents and respond to your queries
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage trends and preferences
• Detect, prevent, and address technical issues

4. Document Processing

Documents you upload are processed by our AI systems to enable the question-answering functionality. Your documents are stored securely in encrypted storage. We do not share your document contents with third parties except as necessary to provide the service (e.g., AI processing APIs). Documents are retained until you delete them or close your account.

5. Data Sharing

We may share your information:

• With service providers who assist in operating our platform
• To comply with legal obligations or protect our rights
• In connection with a merger, acquisition, or sale of assets
• With your consent or at your direction

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate security measures to protect your information, including encryption in transit and at rest, secure authentication, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You can delete your documents at any time. Upon account deletion, we remove your personal data within 30 days, except where retention is required by law.

8. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Export your data in a portable format

9. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage patterns. You can control cookies through your browser settings, but disabling them may affect service functionality.

10. Children's Privacy

Our service is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@docask.ai